How is the meter read and when?

Readings are obtained electronically with a special "drive-by" computer, which picks up the readings emitted by radio frequency through a Meter Interface Unit (MIU). Customers are billed in thousands of gallons so not all dials are used in calculating the bill. The last two digits on the right are dropped when entering the reading for billing, i.e. 547413 is read 6474. The previous reading is subtracted from the current reading to calculate the amount of water used between readings. The meter is read each month.

Show All Answers

1. Can I pay my bill at any other location?
2. Do you accept credit cards by internet or phone?
3. Do you charge a late fee?
4. Do you offer payments by bank draft?
5. Do you send a notice before water is disconnected for non-payment?
6. How much is the deposit?
7. Is my payment posted to my account the same day it is received?
8. Is there a charge for transfer of service?
9. What are my payment options?
10. What determines the amount on my utility water bill?
11. What if I cannot pay my bill? Is there a place in Baytown that will provide assistance?
12. What is the MDUS fee on my bill?
13. What will I need to pay if my water is disconnected for non-payment?
14. When am I charged a $50.00 delinquent fee?
15. When can I make a payment arrangement?
16. When payments are mailed or paid online, when is the payment applied to my account?
17. When will I get my deposit back?
18. Why is my bill so high?
19. Can I look up my utility billing account on this website?
20. Do you have a drive through window or a night deposit box?
21. How can they read my meter when it's full of water or has grass grown over it?
22. How do you figure the sewer charge?
23. How is the meter read and when?
24. Is the water tested?
25. Where does our water come from?
26. Why are the payments mailed to a post office box in Houston?
27. How do I check for a leak?
28. What are the most common causes of a leak?
29. What is the mailing address for payments?
30. What is your fax number?