What if my claim is denied?

If your claim is denied, you will receive a denial letter with an explanation of the reason(s) your claim was denied. There are situations where the City may not be responsible or obligated to pay your claim. For example, there may be another party responsible for the claim, a contractor may be doing work for the City and the contractor may be obligated to pay the claim.

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1. How do I obtain a claim form?
2. Who will be handling my claim?
3. The City of Baytown damaged my property, or I fell on City property. What do I do?
4. I filled out a claim form and have not heard back from anyone?
5. If I pay for repairs, will the City of Baytown reimburse me? What about a rental vehicle?
6. How long does the investigation process take?
7. When will I receive a determination on my claim?
8. What happens after the investigation is complete?
9. What if my claim is denied?
10. What happens once I accept a settlement offer?
11. Does the City use Independent Contractors to perform work and can they be responsible for damage they cause during the contracted work?